
Frequently Asked Questions
🛒 How do I place an order with Lustralis Sydney?
🛍️ It’s super easy! Pick your favourite item, choose the right size or variant, and add it to your cart. When you’re ready, head to checkout for a secure payment. Within minutes, you’ll receive an order confirmation ✉️.
🚚 When will my order arrive?
⏰ We ship your order as fast as possible! Orders placed on business days before 22:00 are typically dispatched the same day ⚡.
📦 How much is shipping?
🎉 Great news! Every order at Lustralis Sydney comes with free delivery across Australia ✨.
🔎 How do I track my order?
📱 Absolutely! Once your order ships, you’ll receive a Track & Trace code so you can follow your package 👀.
♻️ Can I return or exchange my order?
✅ Yes! You have 14 days to return or exchange. Items must be unused and in their original packaging 📦. To start a return, just email us ✉️.
💳 What payment options do you accept?
🔒 You can pay securely with American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Visa.
🧵 How do your sizes fit?
👕 Yes! Each product includes a size guide showing the fit. Still unsure? Message us 💬 and we’ll help you find the perfect size 🙌.
📞 How can I reach Lustralis Sydney?
🤝 Our support team is here to help! Reach us at support@lustralis-sydney.com or via the contact form on our website.