Frequently Asked Questions
What types of payment do you accept?
We accept these payments methods.
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Visa
Is delivery free?
Yes, we offer free shipping for all orders across Australia.
How long will my delivery take?
Once you place your order, we need 1-2 business days to process it. After your order is processed, it will be shipped and usually takes 5-7 business days to arrive.
Whats the time period of returns?
You can return the goods within 14 days of receiving them.
Contact Details
Store Name: Lustralis Sydney
Address: 17 Coleman Parade, Glen Waverley VIC 3150, Australia
Email: support@lustralis-sydney.com
Phone: +61285996142
Customer service: Monday to Friday between 9:00 am to 5:00 pm (AEST)
We try to answer your emails within 24 hours on Monday to Friday (AEST)